After Sales Management

DynamicASM is a powerful CRM system that supports customer satisfaction through accurate after-sales service management.

Monitor and manage your request traffic like an expert.

With DynamicASM's extensive customer request tracking functionality and automated workflows, you can track all your requests to overcome request management obstacles and ensure best-in-class customer support.

• Customise and automate requisition workflows.
• Improve request management. Organise requests into categories and groups, and use business rules to route them to the right technician.
• View details and history of requests and stay up-to-date on their status.
• Customise your request templates with additional fields and get the information you need from Small Businesses .
• See how much time each technician spent on a request for easy and accurate billing.

The initial step in effective after-market management is to manage and maintain customer satisfaction.

DynamicASM is powerful CRM system to support customer satisfaction by helping;

• Just in time collection of customer service requests
• Planning the request in more efficient way
• Accuracy in service management
• Follow up the services and create just in time invoicing through the connection with your ERP System
• Cost reduction by avoiding any work in your ERP System for back office AFM employees
• Time reduction in invoicing activities.
• Follow up also free of charge activities
• Demo
• Customer visit